CASSE
Automation of sales processes and e-commerce platform for spare parts in the aviation industry
På automatisering av salg, Leki Aviation's customers can now easily find and order the right spare parts for their aircraft with fewer errors and greater efficiency. Automated bidding and pricing enables customers to make faster decisions while allowing employees at Leki Aviation to focus on delivering better service and customer care.
The challenge
Leki Aviation faced a major challenge in managing their extensive portfolio of over 2 million unique spare parts. Processo manuale di biddenza e di ordine diventato a un bottleneck, hampering la crescita e reduzione efficienza del compagnie. Their employees had difficulty dealing with the high volume of inquiries via email, leading to long response times and potentially lost business opportunities.
The solution
Coignite developed a bespoke e-commerce platform that not only addresses Leki Aviation's immediate needs but also creates a foundation for future growth. The platform includes advanced features that increase efficiency and enhance the customer experience.
- Advanced search function: The system allows customers to search for up to 24 spare parts simultaneously, making the bidding process faster and more efficient.
- Automatizzazione: 90% of the bidding process is now fully automated, reducing the time employees spend on manual tasks.
- Real-time data: Clients have access to up-to-date information on availability, pricing, delivery times and quantity discounts.
- Integraciones: The solution is integrated with Leki Aviation's Quantum ERP and SPEC2000 systems to ensure that all data is synchronized and meets the strict industry standards.
- Modular Arkitektur: Modular architecture allows new features and integrations to be added on an ongoing basis, allowing the system to grow with the company.
Collaboration
La collaborazione di Coignite e Leki Aviation, che iniziato nel 2015, è un exemple di una partnerazione strategica longo che ha transformato un processi core di compagnie tramite tecnologia bespoke. På, a,,. This ongoing collaboration underscores the value of combining deep industry understanding with technological expertise to create solutions that continue to deliver value and drive innovation year after year.
Results
The tailor-made e-commerce platform has transformed Leki Aviation's business processes and significantly strengthened the company's results.
- Streamlining and automation: Over 90% of bidding is now automated, reducing processing times and freeing up resources for strategic initiatives. This has allowed the company to scale sales without increasing staff proportionally.
- Improved customer experience: Real-time data provides customers with accurate and up-to-date product information, making the buying experience faster and more reliable.
- Flexibility and growth: The modular architecture ensures the solution can grow with the enterprise, while integrations with existing systems enable agile data synchronization and data-driven decision making.
- Strengthened market position: By combining increased efficiency and an improved customer experience, the platform has consolidated Leki Aviation's position as a leading player in the aviation industry.
Overall, the solution has provided Leki Aviation with a solid technological foundation to support growth, increase competitiveness and deliver even higher value to customers.
